1. Purpose

Mismoosh Ltd is committed to resolving customer concerns in a fair, efficient, and confidential manner.

2. How to Submit a Complaint

You may contact us by:
– Email: mismooshltd@gmail.com
– Post: 74 Branston Road, Uppingham, LE15 9RS, UK
– Phone/WhatsApp: +44 1664 490808
– In person (by appointment)

Include your contact info, order details, and any supporting materials.

3. What Happens Next

– Acknowledgement within 3 working days
– Investigation within 10 working days
– We may extend this for complex matters and will keep you updated

4. Unresolved Complaints & ADR

If you’re unhappy with the outcome, you can escalate your complaint internally or request Alternative Dispute Resolution (ADR).

We are not obliged to use ADR but will consider it case-by-case.

You can contact an ADR-approved body such as:
– RetailADR: https://www.retailadr.org.uk

More info: https://www.gov.uk/government/publications/alternative-dispute-resolution-for-consumers/alternative-dispute-resolution-for-consumers

5. Confidentiality

All complaints are recorded and handled confidentially for training and service improvement.